Refund Policy

At Print Now, we strive to provide high-quality printer repair and support services. If you’re not completely satisfied with the service we’ve provided, we want to make it right. Please review our Refund Policy below.

Refunds are available under the following conditions:

• Service-related issues: If the service provided does not resolve the issue with your printer as described or agreed upon, we will reattempt the repair or offer a full refund.
• Parts-related issues: If any parts we installed or replaced fail within the warranty period, we will replace them or issue a refund, depending on the situation.

Note: Refunds will not be issued if the issue is related to misuse, neglect, or damage caused by the customer after the service is completed.

If you are not satisfied with the service, please contact us within [30 days] after the service completion to request a refund or resolution. You can reach us by:

• Email: Support@printnow.live
• Phone:  1 (800) 320-1556  

When requesting a refund, please provide the following information:

• Your name and contact details
• A description of the issue
• Proof of purchase or service order

Once we receive your refund request, we will review the details and either provide a repair or refund. If a refund is issued, it will be processed to your original method of payment within [15 days].

If a repair is offered, we will schedule an appointment at a time that is convenient for you.

Refunds may not be applicable in the following cases:

• Customer error: If the issue is due to user error or external factors that were not part of the original service agreement.
• Misuse of the printer after service: If the printer has been damaged due to mishandling or failure to follow care instructions after the repair.
• Expired warranty: If the warranty period on the parts or service has expired at the time of the request.

Any service or diagnostic fees that were paid before the service began are non-refundable unless the service is not performed or is unsatisfactory.

If you have any questions or concerns about our Refund Policy, or if you'd like to request a refund, please reach out to us:

• Email: Support@printnow.live
• Phone: 1 (800) 320-1556